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Ads are making my site run slow or crash completely!

Julia

Hi!

For about a week now, or so, both my websites that are with Journey have been running very slowly or are even crashing. When it does that, the site just freezes as soon as the ads load. Both on my laptop and my phone (when I checked). I've got two identical websites (in a different language) that are running perfectly so it can't be a host issue. I've been with Journey for 3 months now and it only started about a week ago--and I haven't installed a new plugin or changed anything lately.

Thank you for your help,

Julia :)

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Comments

2 comments

Date Votes
  • John
    • Journey Support Team

    Hi Julia! I just took a look at the sites, and everything looks to be running just fine when I visit them. It looks like analytics are steady as well. We've not made any changes to the script wrapper that should lead to an increase in this behavior. It could potentially make sense to reach out to your host to see if they're able to spot anything on their end if you're still seeing the behavior on yours. Thanks!!

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  • Julia

    Hi John! Thank you so much for checking! I'll talk to my host and see if they spot anything on their end! Thanks again :)

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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