Delay Payment

Shama Shafiq

December 05, 2024 14:27

Hi,

I was suppose to receive payment today but still didn't receive anything. I emailed to but no response yet.

Comments

1 comment

John

Journey Support Team

December 06, 2024 18:25
Hi Shama Shafiq. I'm not seeing an email to our payments team just yet. It's possible it didn't go through, so if you still haven't received the payment, you can send an email to payments@mediavine.com. They'll be able to take a look. Thanks!
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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