Skip to main content

Switching website templates/new design

Comments

1 comment

  • Official comment
    Support
    • Journey Support Team

    Hi NKM ! When you change themes, it's likely the script will have to retarget ads since the underlying HTML changes and we use a specific class within the HTML to target ads. 

    So once you change your theme, you'll just want to verify if your sticky sidebar ad and content ads are still loading. If they aren't, you can reach out in this thread to let us know, and then we can have the script re-crawl the site to retarget ads.

    Thanks!

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk