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We can’t seem to find your Ads.txt file

Adeline

Hello, 

I have installed manually the ads.txt file (and remove the old one) on my blog and it doesn't seem to appear on your end. I also cleared the cache with WP rocket.

When I run this test https://www.voyagesetc.fr/ads.txt?test=1234 the file is on the blog, so I don't know what to do next to run to make it work.

Could you help me ? 

Thank you very much,

Adeline

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Comments

2 comments

Date Votes
  • John
    • Journey Support Team

    Hi Adeline! I'm seeing the updated ads.txt at that URL as well. When I check the root domain, though, without the “www” I'm still seeing the old ads.txt. If I use a querystring like ?test=1234 there, though, I'm seeing the updated ads.txt. The crawler will always check the root domain for the ads.txt, so it looks like you may just have some caching that needs to be cleared (may be on the site or on the server - you can have your host clear everything out). Once the caching is cleared out and the ads.txt is visible on the root domain, you should be able to proceed with onboarding. Thanks!!

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  • Adeline

    Thank you John. 

    I have asked my host to clear the cache. I hope it will work after that.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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