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Ads not displaying after switch from Elementor to Kadence

Nwabugo Echem

Hello team,

I recently changed my WordPress theme to Kadence. Since the theme update, I’ve noticed that only the sticky ad at the bottom of the screen is displaying. None of the ads in the content or sidebar are showing, and it’s been over 24 hours since the theme switch.

Based on the related conversations, it looks like I might need a manual crawl? Could you please check my account and let me know if that’s the case or if there are any additional steps I need to take?

Thank you so much in advance for all your help!

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Comments

2 comments

Date Votes
  • John
    • Journey Support Team

    Hi Nwabugo Echem! Thanks for letting us know about the theme change. We had our script re-crawl the site, and you should be all set now. 

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  • Nwabugo Echem

    thanks so much John, all back to normal now :)

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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