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Dealing with 2 sudden and unexpected errors: ad-script missing and privacy policy

Susanna Shankar

Hey all,

After Journey working seamlessly on my site for a few months, I woke up today to two issues on my Dashboard. 

1. Suddenly, my privacy policy is not found at the URL despite having been there for months and working fine. It does not seem to be any of the issues listed, and I have gone through troubleshooting methods. 

When I try to resave my privacy policy, it says “must match domain,” though it does. 

2. Suddenly, my ad-script is missing; grow is connected and working. When I click the “enable” using WordPress, I am taken to WP, where I click enable, then rerouted back to Grow, and the issue is unresolved. Is this happening because of the privacy policy?

Did anyone else wake up to these strange issues? I am unsure how to resolve them, as everything worked fine until this morning, and the troubleshooting did not fix the problems. 

My site is curiositysavestravel.com

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Comments

3 comments

Date Votes
  • Susanna Shankar

     

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  • John
    • Journey Support Team

    Hi Susanna Shankar. It looks like the scriptwrapper is being optimized by SG Optimizer, and this is likely causing the issue with the privacy policy as well. You can refer to this thread (and the linked thread) for some more details on resolving this. Thanks

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  • Susanna Shankar

    Hey, thanks; it looks like it was the plugin. I appreciate you letting me know. I've been on the line with Site Ground throughout the day. They cannot help, as they said this is beyond their scope as a hosting provider and is more something for a developer to handle than I can hire for an additional cost. I left them feedback and also for Journey to find alternatives to this script being hardcoded. This seems to be a very unique issue with Journey and SG—as I never had this issue with other ad providers/plugins. 

     

    Hopefully, a solution will come in the future. I left a more detailed response on the thread provided in your comment to ad to the discussion. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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