Skip to main content

Trouble enabling Ads Script

clairejlewis1

Help! I'm going round in circles. 

I press ‘Finish Journey Setup’ button, then press Enable Ads Script to add the Ad scripts to my website.

That takes me to a login for my wordpress. I log in and it takes me to my dashboard. Here, journey or Grow does not appear. So, I scroll down and click on Grow from the side menu. This brings up Grow, and says Hi — You're currently connected to your Grow publisher account. If I then click on any of the buttons it takes me straight back to Journey and back to the beginning, where it asks me to ‘Finish Journey Setup’. 

Then back to Enable Ads Script and so on. I'm going round in circles.

Where am I going wrong?

0

Comments

1 comment

Date Votes
  • A Purple Life

    Hi - I haven't had this issue myself, but I came across this post in the community recently and it seemed like a similar issue and solution. I hope it helps!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk