Skip to main content

Posts freezing midway and going blank

Completed
May Shehab

I've had complaints that the ads on my site cause my posts to freeze midway or go blank. Then the visitors have to go back to the beginning and scroll through the whole post again, hoping it doesn’t do it again. Any idea how I can fix this? 
This is the specific post I've gotten this feedback on: https://startcrochet.com/christmas-wind-spinner-crochet-pattern-free
Thanks in advance,
May
 

0

Comments

1 comment

Date Votes
  • Official comment
    Support
    • Journey Support Team

    HI May Shehab ! Is this behavior only happing on mobile iOS (Apple) devices? If so, there is a bug on Apple's end that's specific to iOS where pages can sometimes crash and refresh while scrolling. Otherwise, it's possible this could be a connectivity issue on the user's end. 

    For the iOS bug, what happens is the browser seems to run out of memory (can be Safari or Chrome on iOS) and the page crashes and refreshes. It's something that we've seen and investigated, and it can happen on different types of sites with various themes. It's worth noting this also happens across all ad providers, and our ad tech is still the most optimized in the industry for performance.

    The common factor, though, is that it only happens on iOS devices - we don't see it with Android or on desktop devices. While it's something specific to iOS that we're not able to control, our engineers are aware of it and always looking for ways to alleviate the issue as much as possible by running A/B tests. Ultimately though, this happens on any ad network and comes down to an issue with browser memory on iOS devices.

    Hope this helps!

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk