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Redirecting to spam

Megan H.

Every once in a while, my website gets redirected to a spammy webpage (like an xfinity page saying “you've won!!!” - and I'm confident it's because of malicious code in my Journey script from an advertiser that wasn't filtered out. 

I do not have the grow/journey plugin because of compatability issues. So everything is installed via script. 

Any advice for how to address this issue? Do I need to uninstall/reinstall journey? Update ad.txt? Not sure what to do here. 

1

Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Megan H. ! Journey ads are loaded using what's called “safe frames”, which means that if in the rare case an ad was trying to cause a redirect, it wouldn't be able to "escape" the frame that it's displaying in and affect the user's browser.

    I also clicked around your site and wasn't able to replicate this behavior, and there shouldn't be any difference between using the plugin vs the manual scripts since the plugins add the exact same scripts to the site. 

    In the past when publishers on Journey or Mediavine have run into issues like this, we've always recommended reaching out to their host to take a thorough look at any suspicious traffic behavior on the site and run a malware scan. 

    Hope this helps!

    0
  • Kyle

    This has occured on my website last night a little after 5PM. I did send an email out to help@journeymv.com with the information such as browser, page access at the time and my IP.

     

    What would be the correct action shall i encounter this in the future? This redirect occurred at least three times on my website. Only noticed it on the desktop. For now i have to limit the ads to only load for mobile users.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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