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Earnings Display Issue: RPM, Pageviews, and Sessions Showing as Zero

Shili Mohamed

Hello,

I'm Mohamed, and I'm excited to be working with Journey by Mediavine. After implementing the code on my website, I've started to see daily earnings, which is fantastic! However, I've encountered a bug that I can't seem to resolve.

As you can see in the attached screenshot, while my website is generating income, the RPM, pageviews, and sessions are all showing as zero. This seems odd given the impressions are being recorded correctly. I've double-checked the setup on my end but haven’t been able to find the root of the problem.

Could anyone provide guidance on troubleshooting this issue? Are there any settings I might have missed, or could this be a reporting delay or technical glitch? Any help would be greatly appreciated!

Thank you in advance for your support!

 

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Comments

2 comments

Date Votes
  • John
    • Journey Support Team

    Hi Mohamed. It looks like that site is missing the Grow script, so analytics wouldn't work properly. You can refer to this thread for more information. Thanks!

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  • Shili Mohamed

    Hey John,

    Thanks For the help.

     

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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