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Ads Not Showing (caching issue)

Completed
HASSAN

I recently set up my site with Journey by Mediavine, and while ads display correctly when I’m logged into WordPress, they don’t appear for regular visitors, even after following the setup instructions closely.

Here’s what I’ve tried so far:

  • Cleared the cache multiple times.
  • Disabled all caching plugins.
  • Checked for conflicts with plugins and themes.
  • Verified the ads.txt file is correctly implemented.

Additionally, I’ve reviewed the ad script implementation and tried viewing the site in an incognito browser. Despite these steps, ads are still only visible on my end when logged into WordPress.

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Comments

2 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi HASSAN ! It looks like the ads are only loading if I manually bust the cache by adding ?test=1234 to the end of a URL. 

    Since this is a caching issue, you'll want to clear all caching plugins, CDN caching if you use one (like Cloudflare), and have your host clear your server side cache. Then I would check in an incognito window to make sure you're seeing ads.

    Thanks!

  • HASSAN

    Thank you for your guidance! The issue was with the site-level cache rather than the server cache. After clearing the site cache specifically, the ads started displaying correctly.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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