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Ads loading slowly, not displaying fully, HTML showing?

Jennifer Percival

A couple of things I've noticed about my Journey ads:

First, the ads seem to load really slowly, often with the gray box and three dots blinking for quite a long time. 

Second, I'm worried there is an error with my ads.  Sometimes the gray ad box has this written at the top: [object HTMLDivElement}, and sometimes the ads don't fully display (I'll see the top of an ad graphic but not the entire ad). 

This all seems to be an issue more when I view from mobile vs. an incognito browser window. 

Thanks for your help! 

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Jennifer Percival ! I took a look at your site, and ads are loading as intended. It's normal to see the three loading dots continuously if an ad isn't served to you, and it doesn't indicate things aren't working properly. We have another thread here on the same topic, but here's the relevant part for your convenience: 

    Journey ads are lazy loaded and the ad auction takes place in real time, so it's totally normal for ads not to load immediately. Also since you're the site owner and frequently visiting the site/logged into the site, the premium ad campaigns are quickly used up on your IP address within the first few pages views, so ads won't always be served to you. This could also be why it sometimes doesn't look like ads are loading or why it appears that ads are loading slowly. However, this is completely normal behavior and everything we see on our end indicates ads are loading as expected for your readers.

    As for the [object HTMLDivElement} ads, this would indicate an ad with a bad creative is being served. It's likely one ad with a bad creative following you around, and I didn't see any when looking over your site, but it isn't hurting anything or anything to worry about. It should also clear up once this specific advertising campaign is over.

    For the ads not fully displaying/getting cut off on mobile, this could also just be a bad ad creative, but we'll escalate it to our engineers to see if any action needs to be taken on our end just in case.

    Thanks!

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  • Jennifer Percival

    Okay, thank you for these insights. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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