Skip to main content

Accidentally Clicked on Video Ad

Completed
Debbye Jean

Hi, today I was on my site and tried to minimize/delete the video ad that was playing in the bottom right corner and it did not minimize/delete it, it went straight to the ad. This was an accident and I hope I'm not penalized for it. Please let me know. Thank youl 

0

Comments

1 comment

Date Votes
  • Official comment
    Support
    • Journey Support Team

    Hi Debbye Jean ! Ultimately we don't control what sites get hit with policy violations for this (that's up to the ad partners bidding on your site) and you definitely should avoid clicking your own ads, but these things happen and it's highly unlikely you'd be penalized for doing it only once. So I wouldn't be concerned here! 

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk