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Google Analytics not working after Journey implementation

Completed
Taylor Morkin

Hi there,

Yesterday I implemented Journey to my website - https://theholisticbackpacker.com. After implementation, Google Analytics stopped tracking my traffic. I did not change my gtag code and I can still see the code in the header. None of the tags are firing and I'm not receiving any data.

Did anyone have this issue when implementing Journey? Wondering if it's some sort of conflicting code issue as I haven't changed anything.

Need to fix this asap!

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Comments

4 comments

Date Votes
  • John
    • Journey Support Team

    Hi Taylor,

    I just took a look at the site, and I'm seeing your gtag code in the head as well. I also checked with Tag Assistant, and it does appear to be firing just fine. The Journey script shouldn't be affecting this at all. It's possible that there may have been some temporary caching on the site that was causing an issue? 

    If you're still encountering an issue, you can check on your implementation and should also be able to do some real time testing with page views right in your Google Analytics to make sure the tag is working properly. Thanks!!

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  • Taylor Morkin

    Hi John,

    Thanks for the response! I'm still having the issue and I've been doing lots of research and asking in other help forums with no success. Do you have a link where I can see info regarding how to fix a caching issue?

    Confused as to why it stopped working the minute I implemented Journey as I've had no issues prior. 

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  • Support
    • Journey Support Team

    Hi Taylor Morkin ! Journey shouldn't have any impact on your Google Analytics tracking, but here's an article that goes over different ways to troubleshoot caching issues if that's the root of the problem. For further assistance, I'd check with your host since they'll have access to your site or Site Kit since it looks like that's what you're using to insert your analytics code.

    Thanks!

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  • Laken Baldwin

    Hello, I am wondering, Taylor, if this resolved? Because the exact thing happened the day ads were initiated on my site, https://workonmondaytravels.com. Everywhere I look, it says my tags are working, but I still can't get my Google Analytics to work again. 

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