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Conflicting ad code

Completed
Noemy

Hi my website iinkonscreen.com. I no longer work with Monumetric and I deleted their plugin from my site.

But when I go to Journey, I get this error: "We found conflicting ad code running on your site. In order to run ads with Journey, you will need to remove code from any previous programmatic ad partners. If you are bound by an agreement with another ad provider, stop here. See this help article for more information on exclusivity requirements."

I don't know what to do anymore, I've tried clearing the cache several times but it doesn't change anything. Do you know how to fix this? Please help.

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Comments

2 comments

Date Votes
  • John
    • Journey Support Team

    Hi Noemy! I was able to take a look at the site, and it looks like it's actually not a Monumetric script that's causing the issue but one from Google AdSense that's running on the site. I took a look at the pagesource, and it looks to be coming from the Site Kit plugin. So if you're able to get that script removed, you should be able to proceed with onboarding. Thanks!!

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  • Noemy

    Hi John, thank you, I was able to resolve the issue. I'll say how so if anyone is in the same situation they know how to do it; I went to wordpress, then site kit's settings, I clicked on google adsense, then edit and then disconnect google adsense.

    Thanks again and have a wonderful day!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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