Skip to main content

Multiple issues onboarding-ads.txt missing, conflicting script, etc.

Answered
Adultsplaysports

Hi-

I'm trying to set up Journey and am getting this missing ads.txt issue. That page shows as a 404 on my site and nothing in my cpanel folder with ads.txt. I've read your documentation to troubleshoot, but that button doesn't even pop up for me so I can't troubleshoot.

Also, I'm getting the conflicting ad script notice. I was using Monumetric and they informed me everything has been removed.

Just an FYI, I also use Advanced Ads Pro plugin to post ads from affiliates I work with, AffiAi plugin as well for Amazon. But none of that is against TOS.

Please help! Thanks. My site is www.adultsplaysports.com

0

Comments

13 comments

Date Votes
  • Adultsplaysports

    Also, this takes you to a broken link:Please take a look at our help document on How To Resolve Script Optimization Conflicts if you need help narrowing down optimization plugins and settings.

    0
  • John
    • Journey Support Team

    Hello! For the conflicting script notice, it looks like there's still a Monumetric script running on the site. It appears to be placed inside of an Elementor widget:

    So you'll want to find it and get it removed from the site to resolve that issue.

    For the ads.txt, it looks like you may just be running into some caching. When I check the /ads.txt url on the site, I'm still seeing the old ads.txt coming from Advanced ads. If I use a querystring to bust the cache, though, I'm seeing the redirect to our server work just fine. So likely you'll just need to make sure all the caching on the site and server is cleared out to get it working.

    Lastly, would you be able to link us to the url where you're seeing the broken link? We can absolutely get it fixed. Thanks!!

    0
  • Adultsplaysports

    I found the last bit of script and removed it. I manually added the ads.txt to my Advanced Ads Pro plugin. When you go to www.adultsplaysports.com/ads.txt, it shows up. However, I still get this error from Grow: We can’t seem to find your Ads.txt file. Check our FAQ for troubleshooting options.

    I'll have to see which post that broken link file came from. I've since closed it.

     

    0
  • Adultsplaysports

    Oh, I cleared cache and actually deactivated Litespeed as well but still have the same error.

    0
  • Adultsplaysports

    I also tested disabling Cloudflare and Litespeed simultaneously. Nothing.

     

    0
  • John
    • Journey Support Team

    Hello! I just checked on the site, and I'm now seeing the updated ads.txt. Our crawler is able to see it as well, but it looks like it was appended to the ads.txt after the old ads.txt. The ads.txt on the site needs to match the ads.txt that you can find at the URL in your journey onboarding dashboard exactly. So if you're able to get the old lines removed so that the ads.txt is matching, you should be able to proceed with onboarding. Thanks!

    0
  • Adultsplaysports

    Ok. I think I fixed it all. Everything appears good on my end. But I don't see any ads. How long should it take before they show? All caches and Cloudflare flushed.

    0
  • John
    • Journey Support Team

    Awesome. I just checked on the site, and ads are displaying on our end. So you should be good to go at this point. Thanks !!

    0
  • Adultsplaysports

    Yes, thank you so much for your help. I did have one more question. On the sidebar, I'm noticing the ad being placed under elements on my sidebar. do I just have to fix that with CSS?

     

    0
  • John
    • Journey Support Team

    You're most welcome! For the sidebar, yes, the sticky ad won't display properly with the sticky or fixed style on the sidebar. So if you're able to remove that with CSS (or change with Elementor) then we should be able to get the sidebar ad placed. Thanks!!

    0
  • Adultsplaysports

    Now I'm noticing the sidebar ad has completely disappeared. Is there a way to add it back?

    0
  • Support
    • Journey Support Team

    Hi Adultsplaysports ! Now that the sticky functionality has been disabled, the script was able to update to place a sidebar ad. So you should be seeing it on the site whenever an advertising partner bids on that ad placement moving forward.

    0
  • Shah

    To resolve the missing ads.txt issue, manually create an ads.txt file in your website's root directory via cPanel or FTP and add the necessary ad network information. For the conflicting ad script, ensure all Monumetric scripts are fully removed. Disable other plugins temporarily to identify conflicts. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk