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We can’t seem to find your ads script - captcha/bot verification pop up conflict

Answered
Lauren J O'Malley

Hi there,

I'm currently trying to finish my Journey setup and when I get to the part where you add the Journey script, I get the error message “We can’t seem to find your ads script. Check our FAQ for troubleshooting options.”

I've followed the troubleshooting steps in the help guide, tried clearing the cache through my plugin W3 Total cache, deactivating and reactivating plugins, checked my site's code for Google AdSense, tried deleting any AdSense settings in Sitekit, cleared my browser's cache, logged out and back into Grow, tried installing the script manually into my theme's header (I use Kadence if that matters), opened different pages in new tabs, and searched this issue through community pages and sit's still not working. Can someone take a look at my site's code and see if they see anything?

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Comments

3 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi Lauren J O'Malley ! This is likely happening because there's some sort of captcha that pops up sometimes when visiting the site that verifies you aren't a bot before it allows you access to the site. This can block the dashboard from being able to verify the script and ads.txt file. I would temporarily disable this feature, clear all caching, and then hopefully you'll be able to finish the onboarding process. If you're not sure where this verification pop up is coming from, I would talk to your host since it could be something on their end.

    Thanks!

  • Lauren J O'Malley

    That fixed it. Thank you so much! Just one more question: I activated my account about 4 hours ago but ads still aren't showing up. I know it takes a bit, but how long does it typically take? I just want to make sure I don't have anything going on that's preventing them from showing.

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  • John
    • Journey Support Team

    Hi Lauren! We're seeing ads working just fine on the site - in-content and sidebar ads will only run on posts, so you'll just want to check there to see them. If you're seeing more of the placeholder ads displaying on your end, that's normal as well - we have some more information on that here. Thanks!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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