Grey line in the middle of the ads and too small?

Completed

Engin

August 04, 2024 10:46

Hey,

in the middle of the ads are appearing a grey thin line

and the ads between the content is very small (in a big empty box), is that also normal?

Grey lines: https://imgur.com/a/yhWVpxw

Comments

2 comments

Official comment
Support

Journey Support Team

August 05, 2024 11:50
Hi Engin ! When there are display issues like this, they tend to come from pre-existing CSS on the site that's hitting the ads.
The grey line is happening due to the following CSS on your site:
And the ads are displaying as smaller/cut off due to this CSS on your site:
If you remove these CSS rules or make them more specific so they don't hit the ad placements, that should resolve the display issues.
Thanks!
Engin

August 05, 2024 19:14
Thank you so much! We will edit them!
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.