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Got the email to say I was approved but doesn't appear so when logged in

Completed
Roxanne Savage

I got the email to say I was approved for Journey but when I click the button and log in I still get the under review message and cannot finish the set up. I got the email for my second site a couple of days ago and I was able to set it up right away. Hoping someone can help!

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Comments

4 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Roxanne Savage ! It looks like your second site has two Grow accounts -- one that's on the same dashboard as your first site and one that's only for the second site. If you log into Grow with the email address for the second site (the email address is the domain name of your second site @gmail.com), you'll be able to start the onboarding process! 

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  • Roxanne Savage

    Thanks Rachel. I have done that and can start the onboarding but when I click the button to ‘Enable Ads Script’ the pop up in wordpress doesn't come up to enable this and when I click into the plugin it doesn't show up either. 

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  • Support
    • Journey Support Team

    Hi Roxanne Savage ! You can refer to this thread for troubleshooting steps and to post further questions about this specific issue if you have them. 

    Thanks!

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  • Roxanne Savage

    Awesome, that thread did the trick. Thank you!

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