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In-Content Ads aren't sticky

Completed
Austin

Hi there,

I hope you're having a great day!

I've noticed an issue with Journey's in-content ads on the desktop version of my site. The ads aren't moving down inside the ad box when I scroll through the content. However, everything works fine on mobile.

Could you please help me with this?

Thank you so much!

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Comments

7 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi Austin ! Usually if the ad isn't scrolling, it's due to an overflow:hidden CSS conflict since this CSS rule prevents the scrolling functionality from working. That does look like the case here - I see overflow:hidden applied to the class .main when I scroll on your site. You might need to work with a developer to remove this rule, but you can also try adding the below CSS:

    .main {overflow:visible!important;}

    For those who come across this in the future, the below is also a common CSS fix for the issue:

    html, body {
       overflow:visible!important;
    }

    If removing the overflow:hidden causes other display issues though, we recommend consulting with a developer who can give a more comprehensive CSS solution.

    Hope this helps!

  • Austin

    I tried it, and it's working perfectly now. The privacy page is also fine. Thanks so much for your assistance!

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  • Shivani

    Hi! I'm facing the same issue but I don't think I have overflow:hidden applied to .main. I have a sticky header. Please could you help?

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  • John
    • Journey Support Team

    Hi Shivani,

    It looks like inview is actually working just fine on your site - the ads just needed to account for the sticky header. We made a little adjustment, and you should no longer be seeing the overlap there. Thanks!!

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  • Shivani

    thank you! is it possible to adjust them a little more? i can still see a portion of the ad is covered by the header, and it would be nice to have ~5px gap

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  • John
    • Journey Support Team

    Hi Shivani,

    Absolutely - should be all set now.

    0
  • Shivani

    thanks John!

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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