Skip to main content

Journey Integration Issue with Both Ads Script & Ads.txt, pls help

Completed
Patt

Had issues integrating Journey's Ads Script & ads.txt to my website with the Grow Plugin method, pls help.

My site: wordpress

Grow for WP installed: yes.


Documentation I was following:

https://journeymv.zendesk.com/hc/en-us/articles/23334100426011-How-To-Install-Your-Ad-Script-on-WordPress

During the integration process, specifically the Ads Script step:

It says if you are a WP site, just click the Enable Ads Script button, it's supposed to redirect you to your website's Grow for WP page where you can do the integration simply by clicking the Enable Button.

In my case:

When I click the Enable Ads Script button, it resulted in a 404 page.

I tried it multiple times, all ended up with 404s.

As a result:

I manually added both the Ads script and the ads.txt since they both require the Grow for WP integration.

Since ads.txt is manually uploaded, I got an “outdated” notice last Thursday, and I had to manually uploading it again to fix the issue.

 

Please advise on what I need to do to use the Grow for WP for integration.

0

Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi there! We can't say exactly what's causing this -- it could be a firewall or security setting or it could be caused by something like a custom login URL for WordPress.

    I would try all of the troubleshooting steps mentioned in the official comment here (including logging out of the plugin and trying to log back in). If none of those steps do the trick though, the manual installation is the best option moving forward.

    0
  • Christel Dowuona Owoo

    Hi Patt, Rachel, I have the same issue. When they were outdated, I manually uploaded the new ads.txt again. I had already done all the trouble shooting during onboarding and nothing helped. Though I don't get a 404 page, it leads me to my WP dashboard but then nothing happens. So I had done both manually. Is there a way to get the automatic plugin working? Thanks.

    1
  • Support
    • Journey Support Team

    Hi Christel Dowuona Owoo ! If you already went through all of the troubleshooting steps from the official comment here, you could also have your host check if they're running any firewalls or security settings. Those steps work for the majority of publishers, but if you're still running into issues after trying all of the options from the official comment and your host isn't running any firewalls or security settings, then the manual installation would still be the best option here.

    Thank you!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk