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Ads.Text Missing or Out of Date

Completed
Amy Curtis

Hi,

We've just set up for Journey and we added the ads.text and everything and it showed that everything was running smoothly. After one day it came up with an error that there's no ads.text on our website so I deleted and re-added and we're still experiencing this error. 

 

We have WordPress but we couldn't use the Grow Plugin to do it all as everything we try to trouble shoot it takes us to the login page for Wordpress and then once logged in, it takes us to our host opening page so we had to add the ads.text manually so really not sure what to do to fix this.

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Amy! I'm not seeing the missing status on our end and I see the ads.txt file loading on the site, so it looks like you were able to get this resolved.

    0
  • Wycliffe Nyaanga

    I am having the same problem. My dashboard reads Ads.txt missing or out of date every 24-48 hours!

    0
  • Support
    • Journey Support Team

    Hi Wycliffe Nyaanga ! There was an issue with some ads.txt files showing a false out of date status on Friday and again over the weekend, but it should now be resolved now if you go into your Journey settings in your dashboard and click the “Refresh” button above the Ads.txt section. Thanks!

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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