Ads don't load, but they seem to be on

Answered

July 05, 2024 19:23

Hello,

I was accepted into the program 48+ hours ago and it seems ads are running because I'm seeing small amounts under “Earnings” on the dashboard. However, when I try to visit my website (after having cleared all caching and through incognito mode during installation/onboarding), while I see new blocks that appear to be ads loading, they never actually load. I only see the gray box with three blinking dots, shown in screenshot below. It's stayed like this for hours now.

What could be causing this? And/or will I be able to see ads on my site?

Thanks,
Shashank

Comments

1 comment

John

Journey Support Team

July 05, 2024 19:59
Hi Shashank,
I just checked on the site, and I'm seeing ads displaying on my end. There's typically a ramp up period, but we're also seeing earnings in your publisher portal, so ads do look to be working just fine. It's normal for site owners to see fewer ads (or more of the Journey placeholder ads) than normal readers since they can be out of premium impressions. If you would like to check on where ads will display for readers, you can append ?test=testAds to the end of a url to signal placeholders to display.
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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