Unable to enable ad script - says sorry cant access page

Answered

July 05, 2024 18:49

Hi ! I hope someone can helped me.

I am trying to enable ad script (I have the grow plugin and its connected) and when I press enable ad script it logs me out. I read an article that said to change yoursitename so it has www. and I went to settings then general and changed site address and Wordpress address to have www. with my domain but even that doesn't work and keeps logging me out and sometimes even takes me to a page that says ‘sorry you are not allowed to access this page’. Can someone please help :(

Comments

1 comment

John

Journey Support Team

July 05, 2024 19:50
Hi Mariam,
We're not able to say exactly what's causing the issue that you were seeing on the site - it could be a site configuration or a security setting. I just checked on the site, though, and it looks like most or all of your posts are 404ing. This may be the result of the changes to the URL that you made, so it would probably make sense to take a look at that. Your host should definitely be able to assist with this.
Once the posts are working, I would recommend checking out the different troubleshooting steps here to get the script added. If we can answer any additional questions, just let us know. Thanks!!
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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