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Onboarding

Answered
Bethany G Latta-waugh

“We found conflicting ad code running on your site. Launching ads with Journey requires you to remove code from any previous programmatic ad partners. If you are bound by an agreement with another ad provider, stop here. See this Help article for more information on exclusivity requirements.”

 

I have had a blog and website tech guy look and I have to for conflicting code and we can't find any. Wondering what to do. 

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Comments

6 comments

Date Votes
  • John
    • Journey Support Team

    Hi Bethany,

    It looks like there's still a media.net script running on the site. It's currently being optimized by WP Rocket, but it's showing up in the pagesource:

    You'll want to get this script removed from the site and should be able to continue with onboarding then. Thanks!!

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  • Bethany G Latta-waugh

    Awesome- thanks. 

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  • Bethany G Latta-waugh

    removed that script but I am still getting the same error message. 

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  • Support
    • Journey Support Team

    Hi Bethany G Latta-waugh ! It looks like this might be due to the Monumetric prefetch on your site. This is what it looks like:

    <link rel='dns-prefetch' href='//monu.delivery' />

    Could you remove this, clear all caches, and see if that does the trick?

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  • Bethany G Latta-waugh

    Support Where did you find it? I cant seem to locate that line of code. I ran a right click and then chose “view page source” 

     

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  • Support
    • Journey Support Team

    Bethany G Latta-waugh I'm actually not seeing it anymore and your dashboard is now picking up the ad script without any conflicts, so you should be able to complete onboarding now!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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