Second day - Ads not appearing

Completed

June 18, 2024 15:00

Hi there,

I successfully installed Journey yesterday, and saw ads on my site. However, today when I logged in, there is no data from yesterday and no ads of any kind are currently appearing on the site. My URL is michellealtenberg.com.

Can you please advise?

Thank you!

Michelle

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2 comments

Support

Journey Support Team

June 18, 2024 15:15
Hi Michelle! I took a look at your site and ads are loading great, so there don't appear to be any issues there. If you're running an ad blocker extension or are logged into your WordPress admin ads won't load, but that's to be expected. You should be able to see them in an incognito window, different browser, or with a different device.
Reporting for today is delayed -- our engineers are looking into it, but not seeing data for yesterday is to be expected at this point. They should hopefully have a fix out soon!
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Michelle Altenberg

June 18, 2024 17:27
Oh great! Thank you! I was logged into WordPress so that must've been why. :-)
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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