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Big Problem with Journey & Chicory

Answered
Debbye Jean

Hi

I was told yesterday in this forum by an admin it was ok to run Chicory with Journey and looked today and have 0 everything for yesterday; no impressions, RPMs, or revenue for yesterday when I turned it on after receiving a response from my prior post it was ok. The ads were running, I checked so I don't understand what went wrong. And can anything be done about yesterday as I deactivated the chicory plugin to find the data??? Thank you. 

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Comments

6 comments

Date Votes
  • John
    • Journey Support Team

    Hi Debbye! Chicory running wouldn't affect your analytics reporting at all unless your Grow script were inadvertently removed when Chicory was added. In this case, though, your analytics from yesterday likely just haven't updated yet - they won't prior to 10am ET. So you can check back later, and if you run into any additional issues just let us know. Thanks.

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  • Debbye Jean

    Hi, thanks but they have not updated and it is past that time. I really think there is something wrong. Can you please look into this. Thanks. 

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  • John
    • Journey Support Team

    Hi Debbye,

    I just checked with our data team, and there's a little delay on the analytics this morning. This is unrelated to Chicory being added to the site. They're getting it resolved. I don't have an exact ETA, but you should be able to check back later once the data is there.

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  • Debbye Jean

    Oh, ok, so I can reactivate Chicory? Thank you. 

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  • John
    • Journey Support Team

    Yes, it's not related to the analytics, so you should be able to reactivate it if you'd like. Thanks.

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  • John
    • Journey Support Team

    Just a quick followup that analytics have been updated, and you should see yesterday's data in your reporting now.

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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