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Ads overlapping text

Eranfulson

Went on my website this morning and had a right-column ad pop up that drastically overlapped the text box. When it eventually shrank down, it still encroached over and into the text box, following along as I scrolled. Any chance of this being a one-off glitch, or something that needs addressing? Many thanks.

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi there! I took a look at your site and couldn't replicate this behavior. That said, it doesn't look like a Journey ad since we don't have ad placements that would pop up over the sticky sidebar ad or in that area, and it also doesn't have the Journey logo in the bottom righthand corner. 

    Hope this helps!

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  • Eranfulson

    Hello again, we only have Journey installed for ads. The Journey logo is in the expanded pop up, halfway up on the righthand side. If it's for anything, it's an SBI site. Our sister site, www.justlikeoma.com, had similar issues in the past (in MediaVine, pre-Journey) and I believe the tech team had to sort it out.

    It only happened the once while I was on the site yesterday, but I generally subscribe to the Ants theory - if there's one, there's more. 

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  • Support
    • Journey Support Team

    Hi! This pop up is covering the sidebar ad in the screenshot, and that's where the Journey logo is coming from. So the logo isn't actually part of the pop up you saw, it's part of the ad that's underneath the pop up. Journey shouldn't have any ad placements that would come up in this top corner area and expand like this, and we haven't had any other reports of this occurring. I also still can't replicate on the site, but we'll be sure to keep an eye out for this!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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