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Installing Ads.txt on a Kajabi site

Completed
Demetri
Edited

Does anyone know how to install the ads.txt file on a Kajabi website? 

I contacted support, asking if they could install it for me and this is what they said - "For the ads.txt, I’m afraid we don’t have site root directory folder where you are able to upload the txt file. And currently not supported by Kajabi at the moment as well."

I looked into Filezilla to try to install the ads.txt myself through FTP but I don't know how to get my FTP credentials. I asked Kajabi and they said “As much as we would like to help, we are not able to provide FTP credentials nor provide FTP records, for this case it would be best to check in with your original domain registrar.” 

My domain registrar is Cloudflare and a quick google search says they don't give any ftp credentials either.

I'm stuck, has anyone had any success with this? Thanks

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2 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi Demetri! Without a root directory or access to FTP, it sounds like only option here would be if you can add a redirect to the Journey ads.txt file. 

    You would want https://yoursitesname.com/ads.txt to redirect to the Journey ads.txt file URL that you'll be provided with during the onboarding process in your dashboard once you've successfully installed the ad script.

    Hope this helps!

  • Demetri

    Boom! That worked! 

    I was able to create a redirect through Cloudflare.

    Thank you so much for the help.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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