Unresponsive pages

Completed

June 15, 2024 17:09

Certain pages of my website are unresponsive when displaying ads. I can't click any items from my navigation menu or click into blog posts. This only occurs on some pages. For example, my home page. Sometimes refreshing the page will help. I have not experienced the issue when viewing my website while logged into my wordpress site (i.e. when ads are not displayed).

Comments

2 comments

Support

Journey Support Team

June 17, 2024 12:10
Hi Deirdre! I clicked around your site for a bit, and I didn't have any issues clicking your navigation menu or into blog posts from your homepage or other pages. Sometimes this can happen due to a network, CPU, or server issue, which shouldn't be related to ads. If you're still experiencing this issue though, I would see if it happens in an incognito window or with all browser extensions disabled and without having too many tabs open and running at once.
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Deirdre Olsen

June 18, 2024 04:57
thank you for the support!
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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