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Ads not appearing on all pages

Answered
Patricia Granek

Hello! I am excited to start my journey with you guys. I onboarded yesterday and followed the instructions (including purging/clearing cache) however ads are not appearing on all my posts. I even tried to clear the cache for that specific post with no change. Is there something else I shoulds do?

I also noticed that the grow analytics is showing like 40 percent of what I am getting on GA4  for sessions and about 20 percent less for pageviews. This seems like a VERY large discrepancy. Is there something that could be going wrong? 

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  • Support
    • Journey Support Team

    Hi Patricia! I'm seeing ads on all of your posts I've clicked through on my end. We only place content ads on post templates, so if you're looking at a page template or other type of template, it would be normal to not see ads there.

    As for analytics, it's normal to see a difference between Grow analytics and GA4, but it doesn't mean anything is wrong. That said, there is a bug where Grow isn't pulling in data from GDPR countries that our engineers are currently working on, and you can read more about that here.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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