Ads not filling up "box

Completed

June 08, 2024 04:32

Hi! I wanted to confirm whether the ad layout shown in the screenshots below is how ads are meant to be showing, or whether this is a bug? There seems to be a large amount of unused space.

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Support

Journey Support Team

June 10, 2024 14:14
Hi Harry! This is intended behavior. The space you're seeing is the space we reserve for the inview ad box. When you scroll, you'll notice the ad scrolls to the bottom of the box, so this space is actually being utilized. This inview effect is fantastic for viewability and overall ad performance, and shouldn't appear to your readers as unnecessary space since the ads will scroll with them all the way from the top to bottom of the box as they move down the page.

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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