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Ads cover content

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Janet K Harlow

I am so frustrated to find that video ads are popping up on top of my content in mobile. User experience is extremely important to me and I would be willing to accept lower earnings and be able to remove these pop ups.

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1 comment

Date Votes
  • Support
    • Journey Support Team

    Hi Janet! We have an article here that goes over how to block specific ad placements, including the Universal Video Player. It is one of the more performant ad placements, but removing it is totally up to your discretion.

     


     

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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