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Ads Not showing and Constantly being logged out of Grow plugin

Answered
christina klapper

Good morning, 

I got approved for grow over a week ago. I set everything up and it was working great, then all of a sudden yesterday after publishing a new post and driving a lot of social media traffic to that post, I noticed that my website was no longer displaying ads correctly. I went through different pages on here and saw somewhere that it's recommneded to clear your cache and I didn't know how to do that. At the time I didn't have WP rocket downloaded but I saw it in the example so I went ahead and downloaded it so that I could clear my cache as the article recommended. The ads started working again and it was fine. This morning I noticed ads were no longer displaying. Again I went on here trying to find out what's going on and saw that WP rocket may have conflicts so with Grow, so I followed the help article and added grow into the settings so that it would not conflict I also logged back into my plug in (which always signs me out since I downloaded it and logged back in AGAIN. When it logs me out, it also sometimes disables ad network settings, etc so I have to constantly go in there and reapprove and allow everything). I cleared my cache one more time and the ads as of now are not working. I don't know what to do and I am getting frustrated because it takes me HOURS and HOURS (as we all know) to write a blog post and I just feel like I finally am able to monetize it and now it's being taken away… 

 

Also my email address with journey matches my wordpress email. I saw that as a troubleshooting answer somewhere so it's not that…. I don't know what to do, please help! 

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Comments

1 comment

Date Votes
  • John
    • Journey Support Team

    Hi Cristina,

    I just checked on the site, and I'm seeing ads display great on my end. You also appear to be all connected to your Grow Publisher Portal. 

    I checked on your analytics, and it looks like you've been earning consistently. So it may be that you're just not seeing ads locally on your end. There is some additional information and a query string that you can try in our response here: https://journeymv.zendesk.com/hc/en-us/community/posts/26222263382555/comments/26265340692379. I would recommend checking that out. If we can help with anything else, just let us know!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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