Ads aren't showing on Desktop

Answered

May 30, 2024 17:31

Hello!

I set up everything and was given the “You're All Set!” message, but my ads are still not showing up for me on my desktop. I can see them on mobile, however. I've tried clearing my cache, but so far that has not done anything. Any other suggestions? Thank you!

https://peanutbutterandjulie.com

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John

Journey Support Team

May 30, 2024 18:02
Hi Julie. Thanks for reaching out. I just checked on the site, and I'm seeing both desktop and mobile ads displaying great on my end. Is it possible that you have an ad blocker on your desktop setup? It's also possible that since you're on the site likely more than a typical reader that you could be out of premium impressions - this is totally normal. So what you can do is open a post on the site in a new incognito window with all ad blocking disabled. You can also try appending ?test=testAds to the end of the post url. This will tell our script to display placeholders where ads are targeted. If you're seeing the placeholders or ads on your end, it's an indication that everything is working just fine. Thanks!!
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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