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3 comments

  • Support
    • Journey Support Team

    Hi Liz - thanks for reaching out! I took a look at the site and blocked the Journey script, but I'm still seeing this warning. If you remove the Journey script or the Grow plugin temporarily, does this warning go away? Since it looks like it's related to Rank Math, it might be an issue pertaining to this plugin, but if you remove Journey temporarily and you still see the warning, just let us know.

    0
  • Liz Brumer-Smith

    Hi Rachel,

    Thanks. How do I temporarily remove the Grow plugin, by deactivating it? Also, how would I remove the Journey script?

    0
  • Support
    • Journey Support Team

    Hi Liz - if you installed Journey with the Grow plugin (which is the standard implementation) instead of by manually adding the Journey script to your site, you would only need to temporarily deactivate the Grow plugin!

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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