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I still see my previous network's Ads.txt file

Completed
Grace Stewart

Hello!

Excited to be here.

I'm having trouble with my ads.txt file and I am continuing to receive a notice that you aren't able to find my ads.txt file.

When I visit mywebsite.com/ads.txt, I see a file with my previous ad provider referenced.  I have terminated ads with them a few days ago.

When I visit mywebsite.com/ads.txt?test=1234, I see a file that looks to be JourneyMV related.

Not sure what I need to do and am grateful for any help you can provide!

Thank you!

Grace

 

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Comments

3 comments

Date Votes
  • John
    • Journey Support Team

    Hi Grace! Since the correct ads.txt is showing up when you use ?test=1234 to bust the cache, likely you're just running into some caching here. So you'll want to clear out all of the caching on the site and also reach out to your host to have them clear the caching on their end. You'll also want to make sure any ads.txt management plugins or other plugins that could redirect the /ads.txt url are disabled. Thanks!!

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  • Grace Stewart

    Hey John!  Thank you I was able to get it sorted thanks fo the info you provided!

    I'm so grateful to you have an awesome day!

    Grace

    0
  • John
    • Journey Support Team

    Hi Grace! That's great news! You're most welcome and have a fantastic day as well.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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