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We Can't Seem to find Your Ads.txt file

Answered
Teri Kutza

My ads.txt file was added by my host, and when I check by entering mysite.com/ads.txt, it shows up. 

I've cleared my cache and also I asked my host to clear the cache on the server side, which I received the below response:

This file never existed before, therefore it hasn't been cached and purging your cache isn't going to do anything. You can see it's internationally available: 

https://testlocal.ly/tests/664bdd067779a7a5fc0637f2

If the non-existent page response is being cached anywhere it's on their side.

What should I do next?

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Comments

3 comments

Date Votes
  • John
    • Journey Support Team

    Hi Teri,

    Thanks so much for reaching out. I just took a look at the site, and I am seeing the ads.txt on my end as well. It doesn't appear that caching is an issue. Could you please reach out to your host to see if there are any firewall or security settings that could potentially be blocking crawlers from accessing the ads.txt? 

    Please let us know if that gets things working for you, otherwise we can absolutely do some additional looking. Thanks!!

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  • Teri Kutza

    My host is helping me check blockage through Cloudfare.

    My host has asked if you can “provide the IP address that has been used to connect to your site, and which has received a failed response. I understand they probably use a wide variety of different IPs, I only need 1 which has recently tried to connect.”

    Thanks!

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  • John
    • Journey Support Team

    Hi Teri,

    Thanks so much for getting back to us. I was able to take a look at the site with our engineers today, and it actually looks like we ARE able to see the ads.txt - so that's great. Not running into an issue currently with it being blocked. The issue is that it looks like the formatting (only with some spacing at the end) for the ads.txt that your host added is slightly different than the ads.txt here. 

    We're looking to make an update on our end so that the spacing difference doesn't cause the issue. In the meantime, though, something you could do is have your host setup a redirect for the /ads.txt URL. So instead of actually having the ads.txt hosted there, the url would redirect to the URL beginning with https://adstxt.journeymv.com/sites/ that you can find in your onboarding in Grow Publisher Portal. You would want to use the full URL there:

    If we can answer any additional questions, just let us know. Thanks!!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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